Reseller but email still comes from orig host

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Posted by durangod, 04-13-2012, 12:51 PM
Hi i am a reseller i have whm and whmcs all set up and im all ready to go with the acception of on thing. In doing some email testing i noticed in the email header it still shows: Received: from main host information. what i mean is i am a reseller of ?.com hosting and my hosting company name shows in all aspects of email accept there are two received from labels in the header. one from my company name of course And another one from ?.com the company im reselling. theres says static.reverse.softlayer.com and also has with esmtpsa. I dont want their name on my emails anywhere, they have to be invisible. is there anything i can do. they told me the only way is they would have to change the name of the server to a less obvious name but thats alot of trouble to just change a simple label. I get the feeling is just a config setting i do have php experience and isnt that just a php mail label we can give a dif value to or comment out all together? As long as reselling has been around someone had to of ran into this issue before. Is it the same with the big boys resellers as well? By the way just fyi i did change my whmcs over to smtp and still the same. Any suggestions will be appreciated thanks.
Posted by Forward Web, 04-13-2012, 04:36 PM
Looks like they did not take the necessary steps to insure that the hostname they are using is something generic (that does not include their name). If I understand you correctly, there is nothing you can do to fix this (the web host needs to fix this on their end).
Posted by DWS2006, 04-13-2012, 06:38 PM
They are being completely truthful with you. Most reseller hosting providers will use a generic hostname for this reason.
Posted by durangod, 04-13-2012, 09:13 PM
OK thanks to you both i really appreciate that. Well i dont suppose its a huge deal unless they start checking their email headers closely. I dont see something like this as anything i could base my lack of growth on, at least not yet. I actually did this with a friend of mine and so i guess ill be alittle flexible since i am saving quite a bit of money. I am considering next year going with one of the big boys, i know its about 3x the price but could also mean i grow 3x as fast considering this situation as well as a few others that i am having to be flexiible since its a friend ya know. The big boys are past the learning curve and i guess ill end up paying for that benefit. I just want him to succeed but its not really being fair to either of us if we both fail because of things like this adding up right! Friendship is one thing but if things do start getting out of hand, im not not sure if they will or not. At some point the business has to come first. I will decide what i will do in jan. Thanks everyone Last edited by durangod; 04-13-2012 at 09:20 PM.
Posted by jcarney1987, 04-15-2012, 10:41 AM
If the host name is obvious then your host should change it. Its not complicated. Just a few commands and update on a few DNS records and if its Cpanel it has a feature inside to change the hostname.
Posted by HostXNow_Chris, 04-15-2012, 12:12 PM
There are plenty of providers that can offer an anonymous hostname. So you can change provider if you really want to hide the hostname. But then 9/10 a user can just Google the anonymous hostname and find that someone has already mentioned which provider is using the domain and then your back to square 1 again.
Posted by Narthex-Nick, 04-16-2012, 08:40 AM
Changing hostname should not be a big deal. As it only requires a couple of minutes and httpd restart. For nameservers, you may also create your own nameservers and distribute it to your clients.
Posted by durangod, 04-16-2012, 06:33 PM
hi thanks so much everyone, so narthex or anyone actually. Are you saying that as a reseller i can create my own nameserver along side of my hosting domain and then use that as a generic name for my email from? If so, can you give me an example of a generic name. Would it be like "server5995" something like that, or maybe even "hostserver"? So im starting to think i can do this myself and not have my friend change anything, he cant cause he as so much tied into that name, he said if he gets a new server he will name it generic.
Posted by ninak, 04-16-2012, 07:10 PM
I don't know if this will help you or not, but it is worth a try. In your WHM panel, go to Basic cpanel & WHM set up. enter on line one ns1.yourdomain.com enter on line two ns2. yourdomain.com then in your whmcs go to the registrars section. Choose cpanel you would enter the ns1 and ns2. that you created Make sure that you enter the IP address of your server on the correct line. You will also need to enter the remote access key that you created in your whm. I also do not know if you are selling domain names but if you are then at the registrar of your choice (enom, namecheap etc) you will have to register these name servers.
Posted by durangod, 04-16-2012, 10:35 PM
Hi thanks, thats just it i already have ns1 and ns2 and the whmcs set up and domains with opensrs. I guess i was thinking the one person was saying i could do like ns3 and get around the non generic name server of my host that im reselling for. But i guess i misunderstood. I guess any way you slice it, im back to square one and without the generic name server from my host im just simply screwed.
Posted by PremiumHost, 04-16-2012, 11:25 PM
It's not about generic nameserver. It's the server hostname that should be changed to something different than your hosting provider's domain. Emails sent from the server have information of server hostname.
Posted by DWS2006, 04-16-2012, 11:25 PM
A hostname change really is a < 5 min fix. But most of your clients probably won't notice this issue anyway.
Posted by foobic, 04-16-2012, 11:37 PM
Right And the very few who do notice won't be fooled by a generic / anonymous hostname anyway, because they'll know for sure you're using a reseller account and very likely (as hostxnow stated earlier) a quick Google will show them which reseller provider uses that "anonymous" domain name. So don't stress about it - just concentrate on providing a good service that people will want to use.
Posted by JLHC, 04-16-2012, 11:51 PM
You seem to be missing the point. The host refuse to change the hostname while the client has no access to change it.
Posted by durangod, 04-17-2012, 02:31 AM
That is true i dont have any access to change it. And my host is not refusing to change it all together, he is a friend of mine and basically just told me that he has alot of stuff tied to that name and would prefer to wait until he can get a second server then do that one correct and use that other server for reseller. See he set this up as a hosting company then afterwards two years later decided to do reseller accounts. So thats why its kind of upside down. But this sounds like a good game plan to me. As foobic stated. I think thats prob the best route for now. Thanks everyone.
Posted by DWS2006, 04-17-2012, 09:31 AM
From the OPs statements throughout the thread, the host in question repeatedly acts as if changing the hostname requires a herculean effort on their part. Our responses were addressing the absurdity of this. Though it certainly is at the web hosts discretion what hostname they would like to use.

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