SSL GeoTrust certs by RackShack ??

Portal Home > Knowledgebase > Articles Database > SSL GeoTrust certs by RackShack ??

Posted by biz, 02-11-2003, 12:04 PM
Hello again. Many of you recommended that I should go with Geotrust cert by RackShack for his SSL needs. So this is exactly what I did. But I got an invalid cert So I emailed Geotrust and they told me that it's RackShack duty to fix it. I emailed support@RackShack.net twice and didn't get even a respond. It's now 3 days that my customer waits for the cert so he can start selling his products - but I can't get any help? What should I do? You must have more experience - please give me an advice. Thanks
Posted by trustedurl.com, 02-11-2003, 12:58 PM
what exactly is invalid about the cert?
Posted by biz, 02-11-2003, 03:02 PM
The Technical problem is that the Certificate doesn't correspond to key and CSR. The CSR IS corresponds to private key. So certificate doesn't correspond to key and CSR But my main problem is how come Geotrust don't want to handle this and sending me to RackShack. But RackShack don't respond at all. What should I do to get the support? I am sure that both Geotrust and RackShack can fix it in less then 5 min! but i can't get any respond! any ideas? Last edited by biz; 02-11-2003 at 03:10 PM.
Posted by eddy2099, 02-11-2003, 03:14 PM
Biz, Since Rackshack is the one which sold you the SSL certificate and as such, they are the party which you need to be in contact with in resolving any issue with the certificate they sold. Try contacting cust_service@rackshack.net to see if they can resolve your problem.
Posted by biz, 02-11-2003, 05:30 PM
THANK YOU EDDI! I sent an email to this address and got answer whithin an hour (!) from 2 deprtments on RackShack! but problem is that they are sending me back to Geotrust while Geotrust sending me backm to RackShack so i am still confused and dunno exactly what to do...
Posted by eddy2099, 02-11-2003, 06:22 PM
Did you state that you bought the Certificate from Rackshack ?
Posted by GeoTrustCEO, 02-11-2003, 06:32 PM
Biz... Just send me an email with the specifics-- nealc@geotrust.com I will have someone take care of you...... Neal
Posted by biz, 02-11-2003, 06:45 PM
thank you very much Neal. i will send it right now!
Posted by GeoTrustCEO, 02-11-2003, 10:46 PM
I got it -- let me know if this is not resolved within 24 hours.. Neal
Posted by Southernman, 02-12-2003, 05:24 AM
I suppose that made my mind, as to which cert to buy... be seeing you guys at GeoTrust soon.
Posted by UH-Matt, 02-12-2003, 05:52 AM
rackshacks chat room is good for issues like this Congrats for GEOtrust getting this sorted - you guys rock. I think we have about 10 of your certificates from RS, excellent product, awsome price!
Posted by Southernman, 02-12-2003, 06:34 AM
Just to note... I will definately be buying mine from Rackshack. That's a helluva price they have over there
Posted by BasinWebGURU, 02-12-2003, 10:56 AM
I had a Issue with a Cert and GeoTrust stands behind thier cert, even purchased from RackShack. Thanks Guys
Posted by biz, 02-12-2003, 06:32 PM
Well. My problem isn't solved yet Came out that it's probably an issue with Hsphere Control panel and the Geotrust cert But I must admit that I got terrific help from Geotrust Tech's Tony and Aaron. They called me oversea few times and promised me they are working to solve the problem with Hsphere and my hosting company. So thanks again Neal for your help we can really see that GeoTrust stands behind their cert I just hope that this problem will fixed fast since my customer will never understand all the efforts you and me are putting in trying to solve the problem I also must say that the guys of my hosting company Vortechhosting doing great work by trying to fix my problem so I am sure that both will find and fix the problem I will keep this great wonderful forum updated.
Posted by mpkapadia, 03-07-2003, 05:57 AM
I see the rackshack geotrust ssl sale pages down , did they stop selling them or what ? Has anyone recently purchased a certificate from them Regards,
Posted by 2Grumpy, 03-07-2003, 11:14 PM
You posted at 3:57am their sales pages are down for everything then, try again during normal hours. It pisses me off everytime I go to order a server or someting it's always like 2AM so I have to wait till I wake up, I'm hooked on instant gratification damnit

Add to Favourites Print this Article