Unable to leave Mchost-they won't respond.

Portal Home > Knowledgebase > Articles Database > Unable to leave Mchost-they won't respond.

Posted by BigT, 03-03-2003, 07:00 PM
Anyone else had the problem of McHost completely and utterly ignoring all requests to close an account? It's been over a month now, I've sent several emails to their billing dept, emailed the owner marc, and left two forum messges. No replies from them, not even an auto-responder, since mid-January. The last message was mildy heated and it got deleted, so I guess they noticed...they just aren't closing my darn account, and the billings keep on coming. 4 so far since mid January (Yep. 4 in 6 weeks. Can you say "double billing"?) I actually liked the McHost service, but being ignored for so long is downright rude and I'm getting quite angry. I guess this is a bit of a rant, but I'm also asking any advice on how to get them to wake up?
Posted by valeriestw, 03-03-2003, 07:17 PM
You might consider calling your credit card company and ask for a chargeback on all the charges . Keep copies of all your correspondences asking for the account to be closed as evidence. Chances are, when they get that chargeback from the credit card company, they'll pay attention. If you get too many of those, your credit card processing account can be revoked. Valerie
Posted by BigT, 03-03-2003, 07:31 PM
Thanks Valerie, good advice. I have been keeping a record and I am charging back these charges. I will keep at it, but it's such a pain and it's drain on my time to do this. This is just bad customer service in (non) action.
Posted by valeriestw, 03-03-2003, 07:37 PM
And it's truly sad how many horrible ones there are. I have multiple bad experiences before finding a good one with responsive support. I can't imagine what could induce me to leave now that I've found one. Good luck! Valerie
Posted by couped, 03-03-2003, 07:39 PM
You can see my attempt at closing an account with them. I have been trying to get a reply from them since january. They have done nothing but accuse me of not paying and the account is still active. Best of luck to you
Posted by okihost, 03-03-2003, 07:39 PM
Yes I would also say call your credit card company and explain to them the situation they will more than likely refund you.. I would also see if they can set it up to deny all charges from MCHost to your card in the future..
Posted by websfalcon, 03-03-2003, 07:55 PM
Marc's refund answer : http://www.webhostingtalk.com/showth...5&pagenumber=3
Posted by Dimester, 03-03-2003, 08:51 PM
Why not send them a letter registered mail. McHost.com North Michigan Ave, Suite 305 60601 Chicago, Illinois
Posted by couped, 03-03-2003, 09:02 PM
Michigan Ave is a very long road with many large buildings. Do you think usps will pick the right one?
Posted by Dimester, 03-03-2003, 09:07 PM
Sorry about that. That is the address they give on their website. I guess it helps them run a business undercover that way.
Posted by couped, 03-03-2003, 09:13 PM
Hey no problem Dimester It's just frustrating that's all.
Posted by BigT, 03-03-2003, 09:48 PM
I took a look at your thread. That's pretty close to my experience, too. I haven't emailed natasha yet...I'll try that. Maybe it's another one to file in the no answer file, but it's worth a try.
Posted by MCHost-Marc, 03-03-2003, 09:53 PM
BigT: All the answers to your questions are in the thread on our forums in which i replied 2 hours before you posted here. websfalcon: I think your thread is clear. You've attempted to hack into the server, which your ISP has confirmed to us. There is no excuse for this - any hosting company would have shut you down.
Posted by couped, 03-03-2003, 09:56 PM
What about me? Will you please cancel my account.
Posted by pattox, 03-04-2003, 03:51 AM
It's a good bet that ignoring your problems will not make them go away. Admitting that you have a problem is the first step to recovery. ~ I think your signature is actually quite appropriate in this case
Posted by BigT, 03-04-2003, 05:12 AM
Excellent Marc I'll go check. Now don't get all righteous about my not seeing your post-after all, you and your staff haven't responded to my emails for a month. P.S. I gotta agree with you about the websfalcon thing...speaking as one of your former resellers, in that situation I'd rather you shoot first, ask questions later.
Posted by websfalcon, 03-04-2003, 01:13 PM
Marc, I and my partner's isp (KOC.NET) hasn't confirm MCHOST contact to them for ours. Are you sure we are true hacker customs
Posted by couped, 03-06-2003, 12:01 AM
Anybody know the real US address for MCHost?
Posted by Aussie Bob, 03-06-2003, 04:53 AM
Address details on this page - http://status.mchost.com/about/ Not sure where Marc works from though.
Posted by hux, 03-06-2003, 10:07 AM
All's I know is a lot of people seem to be getting screwed. My bro closed his account in Jan, was double billed for Feb. He asked Marc for refund via trouble ticket, Marc says "it's already been refunded" - of course it hasn't. When asked for some type of documentation, Marc says "we don't get any kind of doc". So now we got a refund that never happened, no proof whatsoever that it was even requested from mchost's end - Marc's modus operandi seems to be claim it was refunded, then ignore you if you press him. Or claim yer a hacker..LOL How friggin lame. Far as I know the account STILL hasn't been closed, and Marc just continues to close the tickets. You SUCK, my man. We all know something is bad wrong, why don't ya just come clean? I'd have a hell of a lot more patience and respect if you'd just say something to the effect of "We're in trouble, but I'm working on it." Don't insult our *******ed intelligence.
Posted by websfalcon, 03-06-2003, 05:57 PM
Our lawsuit fixed them company Canada based.
Posted by userfriendly, 03-07-2003, 12:11 AM
Send them a registered letter. Send a copy to your bank. Keep a copy for yourself. Send them one final email.. and stop paying your future bills (stop using the service too.. don't let yourself appear in their logs). Good luck!
Posted by couped, 03-07-2003, 12:17 AM
That is a great idea. If only they had a real US address...
Posted by userfriendly, 03-07-2003, 12:36 AM
I am not positive on this, but I am pretty sure that if a letter fails to go to an address, you get some sort of notification. Send this along to your credit card company. Their fraud investigation group can hunt them down. If it ends up being your word against theirs.. you'll win.. the consumer always wins. It will just take time.
Posted by couped, 03-07-2003, 12:50 AM
Thanks for the info. That is probably worth a try. Sad thing is, all I want to do is cancel my account. I can't believe what a nightmare this has turned out to be. They really just don't care.
Posted by MCHost-Marc, 03-07-2003, 12:51 AM
First attempting to hack our servers (which your ISP as well as our upstreams verified), then you request a chargeback for the past 12 months of service and then a lawsuit? What's that about? You know, we never charged you for the 60mbit outgoing bandwidth bill you created, but i think its about time we do. This isn't about us overcharging the client; its about the client owing us several months of billing.
Posted by couped, 03-07-2003, 12:54 AM
Did I not prove you wrong on that accusation already?
Posted by websfalcon, 03-07-2003, 01:54 AM
McHost, We did not attemp to servers ! You are wrong !
Posted by websfalcon, 03-07-2003, 01:58 AM
Our isp (KOC.NET) did not verify your claim. Your firm don't send to us evidence , ips etc.... We have 3 years contract with McHost. And McHost close all accounts (without backups and without prompt note) on 13th month of contract.
Posted by MCHost-Marc, 03-07-2003, 02:25 AM
Yes they did, i do have all the emails here and the logs match. Additionally, since we shut down your account, there has been no further attempt to compromise the server by anyone else. Not possible, all our contracts and payments are month-to-month. We did close your account, yes. Sorry, we do not tolerate such behaviour. As for no backups, we've even provided you with 30 days of access to your backups, which have however been suspended after you requested chargebacks for all the previous 12+ months of service. We refuse to provide you with even additional disk space and bandwidth for you to download your backups after you request chargebacks for 12 months of disk space and bandwidth we provided to you.
Posted by couped, 03-07-2003, 02:30 AM
Like the signature says Marc, I'm not going away. You can keep ignoring me, or you can resolve this issue. It's up to you.
Posted by websfalcon, 03-07-2003, 05:58 PM
No. They did not. I contact to them. And they will send to your firm for my isp's logs. They said to me : "you cannot 60Mbit attack with your 56 K Dialup No. Below a your payment information mails: Form Paysystems Mail: The transaction listed below has been successful: Order Type : Recurring Transaction Original Order ID : 7218***** Order ID : 8234***** Total Charged : 55.00 Company : MCHost Product : 18GB Reseller Plan Description : Reseller Plan including 2GB Disk Space, 18GB Monthly Data Transfer, Unlimited Name-Based Domain Hosting and a lot more! Cycle : 0 months and 30 days Current Period : 11 Total Periods : 36 Sorry. I refunded our 96 customs's money. Why you don't refund to me ?
Posted by websfalcon, 03-07-2003, 06:08 PM
Time........: 2/13/2003 9:32 P.M. Response....: Marc Wyss New Status..: Resolved Your account was shut down because several of your clients have attempted to hack the server. Unfortunately, we cannot continue to host your websites. We can give you access to your files but unfortunately due to the severity of this, we cannot re-activate the account. CONTINUE.... Time........: 2/14/2003 5:44 P.M. Response....: Marc Wyss New Status..: Resolved Unfortunately, we do have to do this. It is impossible for us to host your website because dozens of your accounts have launched attacks against our servers as well as others....
Posted by MCHost-Marc, 03-07-2003, 06:50 PM
With the experience we have from your shell logs, i think its clear you didn't launch them from your 56K modem, but from our server. If it was launched from your 56K modem, your ISP would have to pay for the bandwidth, in this case we do. There transaction is recurring for 36 months until it has to be renewed. That is not the same as the contract period (read our AUP). You are still asking why we don't refund you? 1. You launched a DOS attack at 60mbit outgoing from one of our servers to different IRC networks. 2. You attempted to compromise the server. Additionally, we've provided you with all the service and bandwidth for the past month. As an example, if you go rent an apartement in Mexico, you live there for lets say 6 months, after those 6 months you try and burn down the apartement complex and the apartement owner cancels your contract, are you going to be requesting a refund for the past 6 months you've lived there? And after trying to burn down the complex? That's the same. Look, there is no point in this. The IP with which you have signed up, the IP with which you have checked your email and the IP who has launched the attack script from the server are the same. If you decide to take this further, that is your choice, we're ready to do so as well. Have a great day.
Posted by case, 03-07-2003, 07:19 PM
i agree with marc here. No one likes cancelling a customer. I dont think mark would cancel you for no reason, and loose money like this. It is obvious websfalcon has violated a tos/aup agreement between him and mchost. A lot of companies have written in their tos/aup contract that you can be charged for these type activites. If i were websfalcon i would get my data and move on... simple as that.
Posted by websfalcon, 03-07-2003, 07:22 PM
Marc, I didnot attempt to hack servers. It's clearly. Because i can know i attempt or not attemp Why you don't give to me which ip/ips attempt to servers. I can , my isp can and you can fix who that ip/ips. If an/some my customs attemped to hack servers you must not close my account. >> http://www.webhostingtalk.com/showth...hreadid=114074 Your example; if i go rent an apartement in Mexico, i live there for lets say 6 months, AND I CAN RENT SOME MY CUSTOMS ... after those 6 months SOMEONE try and burn down the apartement complex and the apartement owner cancels my contract, AND SHOOT OUT EVERYBODY ...am i going to be requesting a refund for the past 6 months i've lived there ?
Posted by websfalcon, 03-07-2003, 07:31 PM
case , you were not websfalcon. if you were not attemp to hack McHost servers. And if McHost close your and all custom's account. And you were start in a day nearly two thousand mails your customs...what happened server..what happened files...etc.... and you were refund all them money.... yes case, now if you were websfalcon ?
Posted by aytekin, 03-08-2003, 08:18 AM
Hey webs, move on hosting world you don't know anything for this business
Posted by XTStrike, 03-08-2003, 08:37 AM
Thread closed, original query by BigT appears to be resolved. it looks like the other query with another customer of MCHOST has already been discueed elsewhere and may be beter taking this up with the proper authorities.

Add to Favourites Print this Article