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Fastservers Support
| Posted by Yo-chan, 05-27-2003, 02:18 AM |
| Today, I submitted two tickets to FS and no answer for 4 hours now. They usually answer within 20 minutes, and I really like their support. But today is different, so I was wondering others who are with FS. How is FS support today? Everybody is getting slow response?
Thanks,
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| Posted by apollo, 06-12-2003, 02:48 PM |
| SLOW__ !!!!!!
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| Posted by DarktidesNET, 06-12-2003, 03:07 PM |
| Maybe they're having an off day. No one is perfect.
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| Posted by Chicken, 06-13-2003, 08:40 PM |
| I haven't emailed support today, but you're right, they're usually extremely quick. Kinda get spoiled, heh, as 4 hours for non-emergency support is more than fine for me.
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| Posted by Aussie Bob, 06-13-2003, 08:44 PM |
| We have 1 server there, and I cannot remember the last time we submitted a support ticket. We do our own sysadminning etc. But they were always very fast on the draw with the replies and their replies were very helpful and detailed.
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| Posted by Samuel, 06-13-2003, 09:00 PM |
| Solid bunch of guys there, remember they do have a phone number staffed by a very attractive sounding lady (Wocka Wocka)
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| Posted by CrazyTech, 06-14-2003, 12:43 AM |
| Well if you are complaining about 4 hour wait, then that isn't too bad, there are many more stories that make 4 hours seem like nothing. Glad to hear that they have good service though.
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| Posted by Yo-chan, 07-04-2003, 05:23 AM |
| Well, I don't think I should compare with others which doesn't provide good support. I paid for dedicated, expecting a bit faster response, especially in emergency.
It seems to me now, that their responses are slow if I am in emergency situation.(Today is now 5 hours. My website points to different ip on FS; need response asap for me)
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| Posted by WebFX, 07-04-2003, 05:54 AM |
| Just what you need when your server is down.
What's that?
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| Posted by v-rod, 07-05-2003, 01:38 PM |
| Well, I bought a server a few days ago, got the info pack yesterday which contained the wrong password for the wrong server... Or, maybe it was the right password for the wrong server... I emailed support back in less than a minute, waited two hours and emailed back asking if they received my email.... Nothing!
I emailed them again this morning with a cc to Aaron and four hours later... Nothing!
While I'm on the subject, the day after I purchased the server, I get an email that they are running a special with free second hard drive and no setup fee. I asked that I be given the special and was told no. We have three servers with them and growing. I think it was not too much to ask. What do you guys think? It really upset me there for a while.
Up until now, they have been great!
Regards...
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| Posted by ttremeth, 07-06-2003, 08:35 PM |
| This debate was done recently with Rack Shack, see http://www.webhostingtalk.com/showth...ght=rack+shack
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