reseller

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Posted by mastaoneil, 09-01-2004, 07:21 AM
does anyone know of any really really cheap linux reseller could you give as many site as poss and any resleer which give you free extra space to host site
Posted by UnifiedNet, 09-01-2004, 09:09 AM
Do a search on the forums!! you can also try Host Quote
Posted by rois, 09-01-2004, 09:19 AM
What is considered really really cheap? $1/mth for 1gb space and 100gb bandwidth? but yeah try host quote or list your requirements here, that way some current users may recommend hosts they have used before or is currently using
Posted by mastaoneil, 09-01-2004, 10:05 AM
really cheap being arount $7 per month
Posted by rois, 09-01-2004, 10:11 AM
Might be abit low. Most if not all of the reseller's account i've come across are on the $10.00 mark
Posted by creeper, 09-01-2004, 10:28 AM
mastaoneil Please rethink your whole approach to reselling!! You may want to take some bottles and cans back each month to get your price range up a bit!
Posted by rois, 09-01-2004, 11:07 AM
Actually if you were looking for like 100mb space and 1gb transfer, maybe a lot of people can accomodate you. But if you were after Gb's of space and GB's of transfer... $7 would be hard to find.
Posted by freak, 09-02-2004, 05:34 AM
lol... Search ebay... Then come back a few months later, and ask the same question again
Posted by RaTz, 09-02-2004, 12:55 PM
if you're looking for cheap there's this www.gazzin.com they're fairly new but backed by an experienced provider and some people have good things to say about them here. search around. look in the Shared and Resller hosting offers and requests forum as well. some of the Cheapest offers can be foudn there
Posted by mastaoneil, 09-02-2004, 12:56 PM
has anyone ever used EBG Hosting's ? any reviews or experiences
Posted by mastaoneil, 09-10-2004, 05:05 PM
i was looking at gazzin it says at the bottom: Data Transfer and disk space is based on usage, each customers have the ability to assign space / bandwidth for their own domains or customers. what does it mean?
Posted by IHSL, 09-10-2004, 05:22 PM
In a nutshell: overselling is enabled. Simon
Posted by mastaoneil, 09-11-2004, 04:26 PM
am i right in sayin tht overselling isnt a gd thing?
Posted by rois, 09-11-2004, 08:33 PM
Isn't a good thing if not managed properly, IMHO.
Posted by ANMMark, 09-11-2004, 09:40 PM
Overselling in theory alone is bad, whether it's managed properly or not. No way to mix words about it....it's simply selling something that you don't have. Example: Selling the mansion on the hill, to a loving new family for very little money. Problem.....you don't own the mansion on the hill.
Posted by rois, 09-11-2004, 09:50 PM
ANMMark, there have been tons of discussions in regards to overselling, I do not want to start making this thread out of topic. But there are different people with different views and that was just my own view
Posted by ANMMark, 09-11-2004, 10:00 PM
Of course there will be those that "can" argue. But there is no need for argument. The entire theory behind "overselling" is selling something that you do not have....period. Anyone that denies that, is blind, probably overselling themselves, and are most likely overselling improperly anyway. The first step of overselling properly is admitting that your selling something you don't have posession of. It's like selling someone 6 cars, but you only have 2.
Posted by ldcdc, 09-12-2004, 01:46 AM
OK Mark... so overselling is bad and you have to be able to provide what you promised at all times whether it's bandwidth, space or... something else... Say all your customers ask for support at the same time. How fast would they get their answers? I see you have a link to Live Support... what if all your customers would, for some odd reason, contact your support via Live Chat at the same time... You see... All hosts oversell something... Even you Mark...
Posted by ANMMark, 09-12-2004, 01:52 AM
This has happened, and they were all answered within 30-60mins. However, we're not advertising any response rate, the speed is just a pleasant surprise to the customer...so I'm not selling anything with the support issue. Now, for live support (has been taken offline during our migration to peer 1), the clients will be put in queue, and answered in order by 6 techs (these 6 techs were specifically hired for live support). The techs can take multiple calls at a time as well. Even still, we're not advertising any response rate for that either, so again we're not overselling. Overselling is a theory of advertising and selling something you don't have. If we advertised a guaranteed time of response, and we knew we couldn't meet it...then yes....we would be overselling in that sense....or ummmm that would be considered fraud.....ironic that overselling space and bandwidth is not, but considered "Okay"
Posted by ldcdc, 09-12-2004, 03:07 AM
LOL. So basically you are safe (from a legal point of view) because the customer may potentially wait "as much as it takes" to receive an answer... Also, just because it didn't happen yet (and this is a very good thing because it means you oversell smartly), your support could potentially be in a situation where it lacks the necessary manpower to handle everything. They can be simply too busy... it happens in any company... It happens to anyone... A support team can only handle so many support tickets and issues per hour and the number highly depends on the difficulty of the problems. Say n = # of people in the support team. n*2 servers bog down for some reason (yes, simultaneously). Which ones will be handled first? Say they can handle "n" servers at a time... One man per server. How is that fair towards the people on the other "n" serves? They paid the same amount like everyone else, they should get the same level of service. Why should they wait more to have their servers "up"? So you see, your team's manpower is oversold... Essentially you're betting that there's no way "n*2" servers will bog down at the same time, just like the overselling hosts are betting that there's no way all the customers will need all their bandwidth/space at the same time, so they will have time to move a few websites on new servers if they see that things get a bit crowded. Now, you may feel that my scenario lacks here and there, but, by trial and error, one can devise a scenario where your company simply cannot handle things as they come, a situation when you cannot offer the necesary service to all customers. You have "n" people providing service to hundreds, possibly thousands of customers. How is that not overselling? Say they all decide to phone your company. What's going to happen? And the examples go on and on... The way a business is setup, it can only handle a limited number of things per unit of time, while the imaginable simultanous problems can be many times more. So you think that potentially not being able to give to all the customers their bandwidth and space the second they need it is not OK and yet you give yourself the possibility to respond to issues "in your own time". Why is that? After all, you're not overselling the support so you should be able to deliver support instantly, right? The moment a question arrives, a person should be ready to start answering it. That's not how things happen though...
Posted by ANMMark, 09-12-2004, 04:11 AM
While I can see the road you're "trying" to take me down (and I respect that btw), it's just not as simple as that. First, internally the objective is to calculate the number of clients you have, and then calculate the number of staff you will need to handle all of those clients, if theoretically, they all did need to write at once. You set your own objectives for response time and meet that objective by figuring out the tech:client ratio that would need to be present to handle those client within the objective response time. Your statement here has confused response time, with resolution time: "A support team can only handle so many support tickets and issues per hour and the number highly depends on the difficulty of the problems." You can reply to a client initially without providing a resolution in the same response if needed. If the issue is a more difficult problem, then of course it would take a bit longer to resolve, but the difficulty level of a problem should not make any difference in response time, when it comes to your initial response. The problem is that "road" I mentioned, that you are trying to take me down, is a confusion between an actual sold service and then the support for that service. The difference is....we have technicians to handle the issues that arise, and quite quickly. We don't set unrealistic goals for our staff to meet. Where if you have placed an unrealistic price tag on unrealistic space and bandwidth specs you better be able to meet those specs the second the client needs it...they have afterall paid for it to be readily available. The client will not expect an answer seconds after hitting the send button, but they will expect to use the space and bandwidth they paid for, the instant they need to, without any hiccups, or delays. The last thing you want your client to find out is that they paid for 8 rooms, but what you really gave them was 3 rooms and 5 doors.
Posted by rois, 09-12-2004, 05:06 AM
Clients are still getting 8 rooms. Just that they will get it when they need it. So they are not being cheated of 5 rooms or whatever. Just that with rooms the clients can physically see should there be other people in the rooms he/she has paid for. But when it comes to hdd, they can't see who is occupying their space. So in theory even though AVN is charging a more acceptable price ie one that shouldn't result in overselling, we as a client wouldn't be able to tell whether you are cramming 500 accounts or 50 accounts in that server. So you could be overselling and we wouldn't be able to tell thus we can only believe in what AVN is telling us. EDIT - typo Last edited by rois; 09-12-2004 at 05:10 AM.
Posted by ldcdc, 09-12-2004, 10:07 AM
Exactly the way a bandwidth overselling host thinks Mark! Exactly! They use "realistic usage" scenarios. Also, what you described there is the situation when a bandwidth overselling host does a bad job at it, not what happens when overselling is managed properly. Yes Mark you're perfectly right, that's how things are handled and I'm not arguing about that. However, some hosts will answer within 30 minutes (like you said you are) and some will answer in 24 hours. Ultimately support is a shared resource, sold in an unmetered fashion, without a cap. Almost all the hosts do it this way and it can work or not depending on how well things are managed. Why is it unmetered? Because in theory a customer could spend 24/7 on livechat with your support team and there's nothing you can do about it. Yes, by all means, he is abusing the support, but I doubt you have a clause in your TOS limiting the number of support minutes per customer, so he is right to use it as he sees fit. You do not plan for the scenario in which all the customers spend 24/7 on livechat and yet in theory it is something that you should be able to handle, because all the customers are entitled to the same level of service. The very fact that you're preparing just for some of the possible scenarios, setting "realistic goals" is a proof of overselling. Also, you were making the difference between response time and resolution time. Yes, there is a difference. But if you're not overselling, then my ticket should be responded to and immediately taken care of. Things don't happen that way though. If the load on support is high, tickets are put in a queue and that means that in the end it will take longer for a ticket to be taken care of. Non oversold support would mean at least a tech/customer at all times, but that is simply not feasible, so everyone oversells support, while trying to be prepared for some "worst case" scenarios. Now Mark, I'm not trying to take you down a road... I'm simply proving that all hosts oversell something and there's nothing wrong with it. BTW, you need to break away from the world of physical things (selling cars, rooms etc.) and switch to the service area, where overselling is possible and it does not constitute fraud. Don't believe me? Ask the telecom companies, the banks, the electrical energy suppliers etc. They all practice overselling using "real usage" scenarios.

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